Selected Skills & Technologies:
Jira, Confluence, ServiceNow, Remedy, SAP, ITSM, SLA reporting, Change Management, Project Management, Patch Management, Incident and Problem Management

Additional skills:
Customer orientation, Teamwork, Multicultural competence, Pragmatic problem-solving, Negotiation, Leadership, Budget Management, Process Optimization, Relationship Management, Technical Support, Knowledge of Avaya and Cisco products

Work & Industry experience:
<ul>
<li>Over 8 years of IT experience including roles in IT business analysis, product ownership, service delivery management, and technical support</li>
<li>Experienced in diverse industries such as banking, telecommunications, and global IT service</li>
<li>Led cross-functional teams up to 15 members; managed product lifecycles, IT service transitions, and customer relationships across various sectors</li>
</ul>

Highlights:
<ul>
<li>Adept at driving service delivery enhancements and process improvements</li>
<li>Successfully led a Service Transition Project from IBM Germany, ensuring efficient IT service delivery</li>
<li>Expertise in managing complex technical support environments, conducive to Vodafone Global Enterprise</li>
<li>Conducted stakeholder management as a single point of contact for Oracle</li>
</ul>

Languages:
Hungarian (Mother tongue), Spanish (C1), English (C1), German (C1)

Certificates & Courses:
Not listed in CV; please provide any relevant certificates or courses if available."